Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Standard shipping within the U.S. takes 5–7 business days, while international shipping times vary depending on the destination and carrier.
Click on the “Account” or “Sign Up” link at the top of our website, fill in your details, and follow the prompts to create an account.
You can update your shipping address in your account settings before placing an order. If you need to change it after placing an order, contact us immediately at [email protected].
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package online.
No. For your security, we do not store credit card information. All transactions are processed securely through our payment provider.
Sales tax is applied based on state and local regulations. The applicable tax amount will be calculated and displayed at checkout.
We ship to many countries worldwide. Shipping availability and fees are calculated at checkout based on your location. If you have questions about international shipping, please contact us.
Whenever possible, we ship all items together. However, in some cases, products may be shipped in multiple packages to ensure faster delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in original packaging. For full details, please visit our Refund and Returns Policy or contact us at [email protected].
Please contact us immediately at [email protected] with your order number and photos of the incorrect item. We will arrange for the correct item to be sent to you.
If your order arrives damaged, email us at [email protected] with photos of the damage. We will send a replacement or issue a refund.
Once your return request is approved, we will provide you with the return shipping address and instructions via email.
You can reach our customer service team via email at [email protected]. We aim to respond within 24–48 business hours.
Contact us immediately at [email protected]. If your order has not shipped yet, we can update the address for you. If the package has already shipped, we will help you arrange redelivery if possible.
We can change or cancel orders only if they haven’t shipped yet. Please contact us as soon as possible to request changes.
Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up for our back-in-stock notifications to be alerted as soon as the item becomes available.