Thank you for shopping with RACATAC. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below.
Returns
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Eligibility:
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Items must be returned within 30 days of delivery.
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Products must be unused, in their original packaging, and in resellable condition.
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Proof of purchase (order confirmation or receipt) is required.
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Non-Returnable Items:
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Used, damaged, or altered products (unless defective or damaged during shipping).
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Clearance or final sale items.
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Return Shipping:
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Customers are responsible for return shipping costs unless the product arrived defective or we made an error in your order.
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Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Please note that shipping fees (if applicable) are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange for a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at [email protected] for instructions.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us at:
📧 Email: [email protected]